Privacy Policy

This Privacy Policy sets out the rules for the processing of personal data of users accessing the service available at www.arrmy.gg (hereinafter referred to as the “Platform”), which provides services in the field of computer game competition, the Administrator of the personal data collected on the Service is Grezly Sp. Z o. o. with its seat in Gdynia, 13 Izydy Street, 81-601 Gdynia, with Tax Identification Number (NIP) 851-326-37-43, with REGON number 389866301, hereinafter referred to as the “Administrator”.

We make every effort to ensure that the processing of personal data is carried out in accordance with applicable laws, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RODO).

Types of personal data collected

    1. As part of the use of the Platform, depending on the service provided, we may process the following personal data:
      1. Contact information: first name, last name, email address, phone number, home address, shipping address,
      2. User account data: login, password, email address, external login services (Facebook, Google, Steam) activity history on the Platform.
      3. Transaction data: data necessary for payment and delivery (e.g. shipping address, bank account number).
      4. Technical data: IP address, browser data, device data, operating system data, unique device identifiers.
      5. Data related to activity on the Platform: purchase history, game history, achievements, scores, statistics, marketing communication preferences.

Purposes of personal data processing

    1. Personal data is processed for the following purposes:
      1. Providing services on the Platform: setting up and maintaining a user account, enabling participation in esports competitions, processing orders in the store.
      2. Communication with users: responding to inquiries, handling complaints, sending information related to the operation of the Platform.
      3. Direct marketing: sending newsletters, promotions and special offers (with your consent).
      4. Analytics and statistics: monitoring and analyzing activity on the Platform in order to improve services and customize them to users' needs.
      5. Fulfillment of legal obligations: issuance of invoices, maintenance of accounting records, fulfillment of obligations related to the protection of personal data.
      6. Ensuring security: monitoring and preventing abuse and violations of the Platform's rules and regulations.

Legal basis for data processing

    1. We process personal data on the basis of:
      1. Art. 6(1)(a) RODO - consent of the data subject (e.g. in case of newsletter sign-up).
      2. Art. 6(1)(b) RODO - the necessity of processing for the performance of a contract (e.g. provision of services on the Platform).
      3. Art. 6(1)(c) RODO - fulfillment of a legal obligation incumbent on the Administrator (e.g. bookkeeping).
      4. Art. 6(1)(f) RODO - legitimate interest of the Administrator (e.g. protection against claims, direct marketing).

Recipients of personal data

    1. Personal data may be transferred to the following categories of recipients:
      1. Entities that process personal data on behalf of the Administrator, e.g. IT service providers, courier companies, payment operators - whereby such entities process data on the basis of a contract with the Administrator and only in accordance with the Administrator's instructions.
      2. To public authorities and institutions authorized to obtain data under the law (e.g., police, law enforcement, regulatory authorities).

Transfer of data outside the EEA (European Economic Area)

    1. The Administrator has the right to transfer personal data necessary for the performance of the contract / provision of services to a third country or international organization (Google, Facebook, et al.), these being entities that have joined the EU-US Privacy Shield agreement. The user is entitled to obtain a copy of the personal data transferred to the third country.

Period of personal data processing

    1. The Platform has the right to process Users' personal data for as long as there is a legal basis for doing so, i.e. until:
      1. the Platform will cease to be under a legal obligation requiring the Platform to process the User's data; 
      2. the possibility of establishing, asserting or defending possible claims related to the concluded contract will cease; 
      3. The user will revoke consent to data processing, if it was the basis for it; 
      4. the User's objection to the processing of his/her personal data has been accepted - if the basis for the processing of the User's data was the legitimate interest of the Administrator or if the data were processed for the purpose of direct marketing depending on the specific case and the chronology of the occurrence of the aforementioned events.

User privileges

    1. The user has full access to the personal data provided on the Platform and has the ability to edit it at any time, including rectification, deletion, restriction of processing, request for transfer of data to another administrator, and at any time may exercise the right to object to the processing of personal data under Article 6(1)(f) of the RODO.
    2. If the User's personal data is found to be processed unlawfully, the User may exercise the right to file a complaint with the President of the Office for Personal Data Protection.

Account deletion

    1. The user can deactivate his/her account at any time by sending a message to the contact email: [email protected] or through the contact form available here. Data that will be deleted from the database:
      1. name
      2. email address
      3. date of birth
      4. phone number
    2. ip addresses, hardware and software identifiers will be deleted or anonymized (data in this form is not considered personal data) after 365 days of account deletion request or after 730 days for accounts banned from the platform. This period applies to prevent fraudsters.

Security measures

    1. The Platform, in order to ensure adequate protection of Users' personal data, uses the security measures provided for in the applicable law, including organizational and technical measures, such as, for example, encrypting the connection with an SSL (Secure Socket Layer) certificate, and prevents access to databases by third parties, i.e. other than employees or associates of the Platform, or entities processing data on behalf of and on behalf of the Platform, including but not limited to:
      1. provider of the software needed to run our Platform; 
      2. provider of the software needed to run an online store; 
      3. The entity making the delivery of goods; 
      4. the entity implementing the mailing; 
      5. payment provider; 
      6. accounting office; 
      7. a provider or maintainer of software that facilitates business operations (e.g., accounting software); 
      8. a provider of marketing services; 
      9. entity providing statistical services; 
      10. relevant public authorities to the extent that the Administrator is obliged to make the data available to them in accordance with applicable regulations.
    2. In addition, the Platform may contain links to third-party websites, along with information about them. The Platform is not responsible for the Privacy Policy and practices of third-party websites.

Cookie policy

    1. The Platform uses cookies and other similar technologies to ensure proper operation of the site, analyze site traffic, and tailor content and advertising to users' needs. Cookies are small text files stored on the user's terminal device (e.g. computer, smartphone) when using the Platform.
      1. Types of cookies used
        1. Essential Cookies: are cookies that are necessary for the proper functioning of the site. They provide basic functions such as site navigation, access to secure areas or remembering user preferences. Without these cookies, the site cannot function properly and it is not possible to disable them.
        2. Analytical Cookies: are used to collect information about how users use the site. They help us understand which pages are visited most often, how users navigate the site, and whether they encounter errors. This data is used to improve the functionality and performance of the Platform.
        3. Functional Cookies: allow us to remember choices made by the user, such as language, location or other preferences. They make the site more tailored to the user's needs and provide a better, personalized experience when using the Platform.
        4. Marketing/Advertising Cookies: are used to track user activity on the site in order to display personalized ads. They allow us to better match advertising content to user interests and measure the effectiveness of marketing campaigns.
    2. Cookie management
      1. Manage via browser settings: Most web browsers automatically accept cookies. However, you have the option to change your browser settings to block cookies or to receive notifications each time a cookie is sent to your device.
      2. Withdrawal of consent for analytics and marketing cookies: The User has the right at any time to withdraw consent to the use of cookies that are not necessary for the operation of the Platform. Withdrawal of consent can be done by changing the cookie settings in the cookie banner that appears when you first visit the site or through the “Manage cookies” panel available on the Platform.
    3. Storage period for cookies
      1. Session cookies: They are stored on the user's device until the browser is closed. Once the browser is closed, these cookies are automatically deleted.
      2. Persistent cookies: They remain on the user's device for a certain period of time or until they are manually deleted by the user. The length of time cookies are stored on a device depends on their purpose and the user's browser settings.
    4. Third-party cookies
      1. Our Platform may contain cookies from third-party service providers (e.g. Google Analytics, Facebook Pixel). Third-party cookies are used to analyze user activity on the Platform and to deliver personalized advertising content on other websites. The user can manage these cookies using browser settings or tools provided by these providers.

Changes to the Privacy Policy

    1. The Data Controller within the Platform reserves the right to change the content and provisions of the Privacy Policy at any time by publishing the new content on the Platform's website under the “Privacy Policy” tab, bearing the date of the most recent change.

Contact

    1. If you have any questions about this Privacy Policy, please contact us by email at: [email protected]